Identity lifecycle management (ILM) is the administration of users’ digital identities and access levels from day 1 of their employment all the way through their departure date. ILM defines the processes to create, adapt, and delete digital identities, as and when required. But managing these processes for employees, contractors, and others can be cumbersome and time-consuming for multiple departments, including IT and HR.

The ideal solution is to automate and manage the entire digital identity lifecycle process on an existing SaaS business platform. It provides a single control point for all access initiation, changes, and deprecation that is utilized by HR, facilities, IT equipment, IT access, and hiring managers.

Clear Skye Identity Lifecycle streamlines managing user access on ServiceNow. It allows IT to automate access processes to seamlessly provision and grant access throughout the lifetime of users within your business.

ILM requires IT, HR, and managers to collaborate to ensure each employee, contractor, or vendor has the right access at the right time. Generally referred to as Joiner, Mover, Leaver or JML, Clear Skye provides the capability to manage access from Day 0 to departure. For each of those stages, organizations must ensure a business process is followed. Key inputs for identity here include:

Joiners
• Define who they are to the business
• Define who is responsible for them (usually a manager)
• Define length of time they will be with the organization
• Define level of access based on security policies and job role

Movers
• Redefine who they are to the business
• Review who is responsible for them, reassign if necessary
• Review length of employment and access levels
• Determine if new access is needed and provision
• Determine if old access needs to be removed

Leavers
• Determine if access needs to be transferred to manager or colleague
• Remove and/or deactivate access
• Understand business risk (especially with privileged access)
• Determine any caveats for reinstatement